Refund Policy

Last updated: July 14, 2026

Thank you for shopping at OAKICON™.

We are committed to delivering high-quality outdoor apparel, accessories and gear designed for trekking, camping, fishing and everyday adventure.

Because many OAKICON products are made to order or produced specifically after an order is placed, please review this Refund Policy carefully before completing your purchase.

Order Cancellation and Modification

Orders may be canceled or modified within 2 hours after they are placed.

To request a cancellation or change, please contact our support team immediately and provide your order number.

After the 2-hour window, your order may already have entered production or fulfillment and can no longer be canceled or modified.

Before completing checkout, please carefully verify:

• Product and design selection.
• Size and color.
• Quantity.
• Shipping address.
• Contact information.

OAKICON is not responsible for errors entered by the customer during checkout.

Returns, Refunds and Replacements

Because most OAKICON products are made to order, we do not accept general returns or exchanges due to a change of mind.

However, customers may qualify for a free replacement or refund in the following situations:

• The product received is significantly different from the product description or design preview.
• The item arrives damaged or defective.
• The wrong product, size or color was sent due to an error by OAKICON or our fulfillment partner.
• One or more items are missing from the order.
• The package is confirmed lost during transit.

Please contact us within 30 days of the delivery date if one of these situations applies.

Requests submitted more than 30 days after delivery may not qualify for a refund or replacement.

Evidence Required

To help us review your request, please provide:

• Your order number.
• A clear description of the issue.
• Photographs or videos showing the entire product.
• Close-up images of any damage, defect or printing issue.
• A photograph of the shipping label and packaging, when applicable.

Images must be clear and taken in normal lighting.

We may request additional photographs or information before approving a refund or replacement.

Items Not Eligible for Refund or Replacement

Refunds, returns or replacements will not be provided in the following situations:

• The customer selected the wrong size, color, style or product.
• The customer changed their mind after the order entered production.
• The shipping address provided by the customer was incorrect or incomplete.
• Minor differences in color caused by lighting, photography, fabric texture or screen display.
• Minor variations in print position, scale or color that are within normal production tolerances.
• The product does not fit because the customer did not review the size chart.
• Damage caused by improper use, washing, storage or care.
• Normal wear and tear.
• Damage occurring after the product was delivered.
• Products that have been worn, washed, altered or customized by the customer.
• Packages marked as delivered by the carrier but reported missing without supporting evidence.
• Delivery delays caused by customs, local postal services, weather, natural disasters or circumstances outside our control.

Size and Fit

Customers are responsible for selecting the correct size before placing an order.

Product sizing may vary between different styles and manufacturers. Please review the size chart shown on the relevant product page rather than relying only on your usual clothing size.

We do not provide refunds or exchanges when the ordered size matches the selected size but does not fit as expected.

If the label or measurements of the delivered item do not match the size ordered, please contact us with photographs and measurements.

Color and Print Variations

Product images are intended to represent the final item as accurately as possible.

However, slight variations may occur because of:

• Different screen settings.
• Lighting conditions.
• Fabric type and texture.
• Printing methods.
• Manufacturing batches.

Minor color or print variations are not considered defects and are not eligible for refunds.

Shipping and Lost Packages

Please contact our support team if tracking information has not updated for:

• More than 15 days for orders shipped within the United States.
• More than 25 days for international orders.

We will work with the shipping carrier and fulfillment partner to investigate the shipment.

If the package is confirmed lost, OAKICON may offer a replacement or refund.

A shipping delay alone does not automatically qualify an order for a refund if the package remains in transit.

Delivered but Not Received

If tracking shows that a package was delivered but you cannot locate it, please:

1. Check the delivery area, mailbox, parcel locker and surrounding property.
2. Ask household members or neighbors whether they received it.
3. Contact the local carrier or post office.
4. Wait up to two business days, as some carriers mark packages as delivered before final delivery.

OAKICON is not responsible for theft or loss occurring after a carrier has confirmed delivery to the address supplied during checkout.

We will review these cases individually and may request written confirmation from the carrier.

Incorrect or Incomplete Shipping Address

Customers are responsible for providing an accurate and complete shipping address.

If an order is returned because the address was incorrect, incomplete, undeliverable or refused by the recipient:

• Original shipping fees are non-refundable.
• Reshipping fees may be charged.
• If a refund is approved, up to 70% of the item price may be refunded after production, handling and return-related costs are deducted.

Orders delivered to the address entered during checkout are considered successfully fulfilled.

Damaged Packaging

Damage to the outer shipping box or mailing bag does not automatically mean the product is defective.

A refund or replacement may be approved when the product inside the package is also damaged.

Please retain the original packaging until your request has been reviewed.

Refund Processing

Once a refund is approved, it will be issued to the original payment method.

Estimated processing times after approval are:

Banks and payment providers may require additional processing time before the funds appear in your account.

OAKICON cannot issue a refund to a different card, bank account or payment method.

A processing fee of up to 1.5% may apply to eligible cancellations or refunds when payment processing fees are not recoverable.

Replacement Orders

When a replacement is approved:

• The replacement will normally use the same product, design, size and shipping address as the original order.
• Approved replacements cannot be changed to a different product or design.
• A replacement order is generally provided only once for the same issue.
• Customers are not required to return the defective item unless specifically instructed.

Replacement production and shipping times may be similar to those of a new order.

Unauthorized Returns

Do not return any item without first contacting OAKICON and receiving return authorization.

Packages returned without authorization may not be accepted, refunded or reshipped.

The return address shown on the parcel may belong to a fulfillment or shipping facility and may not be authorized to process customer returns.

Chargebacks and Payment Disputes

Please contact our support team before opening a chargeback or payment dispute.

We are committed to reviewing legitimate concerns and working toward a fair resolution.

Submitting a chargeback while an existing refund or replacement request is under review may delay the resolution process.

How to Request a Refund or Replacement

Please email the OAKICON Support Team and include:

• Your full name.
• Order number.
• Email address used to place the order.
• Description of the issue.
• Clear photographs or videos.
• Photograph of the package and shipping label, when applicable.

Our support team will review your request and respond with the next steps.

Contact Us

For questions about this Refund Policy or assistance with an order, please contact:

OAKICON Support Team
Email: support@oakicon.com
Website: www.oakicon.com