Privacy Policy

Last updated: July 15, 2026

This Privacy Policy describes how OAKICON (“OAKICON,” “we,” “us,” or “our”) collects, uses, stores, and discloses your personal information when you visit, use our services, make a purchase from, or otherwise communicate with us through oakicon.com (the “Site”).

By accessing or using the Site, you acknowledge that you have read and understood this Privacy Policy.

SECTION 1 – INFORMATION WE COLLECT

When you visit the Site, place an order, create an account, contact us, or interact with our services, we may collect the following types of personal information.

Information You Provide to Us

We may collect information that you provide directly, including:

• Your full name;

• Billing and shipping address;

• Email address;

• Telephone number;

• Account login information;

• Order and transaction details;

• Product preferences, sizes, colors, and selected options;

• Customization information, images, text, artwork, or other content submitted for personalized products;

• Customer service messages, reviews, and other communications;

• Marketing and communication preferences.

Payment Information

When you make a purchase, your payment information is processed by Shopify and authorized payment providers.

Depending on your selected payment method, this information may include:

• Credit or debit card information;

• Billing address;

• Payment account details;

• Transaction verification information.

OAKICON does not directly store complete payment card numbers.

Information Collected Automatically

When you browse or interact with the Site, we may automatically collect information such as:

• Internet Protocol address;

• Browser type and version;

• Device type;

• Operating system;

• Approximate location;

• Referring website or advertising source;

• Pages and products viewed;

• Search and shopping activity;

• Items added to your cart;

• Checkout activity;

• Date, time, and duration of your visit;

• Interactions with emails, advertisements, and website features.

This information may be collected through cookies, pixels, log files, and similar technologies.

SECTION 2 – HOW WE USE YOUR INFORMATION

We may use your personal information for the following purposes:

Processing and Fulfilling Orders

We use your information to:

• Process and confirm payments;

• Review and manage orders;

• Manufacture or prepare products;

• Customize products where applicable;

• Package and ship orders;

• Provide tracking information;

• Process returns, replacements, refunds, or cancellations;

• Send transactional notifications.

Customer Support

We use your information to:

• Respond to questions and requests;

• Verify order information;

• Investigate delivery or product issues;

• Resolve complaints and disputes;

• Provide customer service.

Operating and Improving the Site

We may use information to:

• Operate and maintain our online store;

• Save shopping cart and account preferences;

• Improve website performance;

• Analyze how visitors use the Site;

• Develop new products, services, and features;

• Improve the customer shopping experience.

Marketing and Advertising

With your consent or where otherwise permitted by law, we may use your information to:

• Send promotional emails or text messages;

• Provide product recommendations;

• Notify you about new products, promotions, and special offers;

• Display advertisements that may be relevant to your interests;

• Measure the effectiveness of marketing campaigns.

Security and Fraud Prevention

We may use personal information to:

• Verify transactions;

• Detect and prevent fraud;

• Investigate suspicious or unauthorized activity;

• Protect customer accounts;

• Protect the rights, property, and safety of OAKICON, our customers, and our partners.

Legal Compliance

We may use personal information to:

• Comply with applicable laws and regulations;

• Respond to legal requests;

• Enforce our policies and agreements;

• Establish, exercise, or defend legal claims;

• Maintain tax, accounting, and business records.

SECTION 3 – CONSENT

When you provide personal information to complete a transaction, place an order, verify a payment, arrange delivery, request customer support, or return a product, you consent to our collection and use of that information for those purposes.

When we request your information for a secondary purpose, such as email or text message marketing, we will ask for your consent or provide you with an opportunity to decline.

Withdrawing Your Consent

You may withdraw your consent to receive marketing communications at any time.

You can:

• Click the unsubscribe link in a promotional email;

• Reply STOP to a promotional text message;

• Contact us at support@oakicon.com.

Withdrawing marketing consent will not prevent us from sending necessary communications concerning existing orders, transactions, deliveries, or customer service requests.

SECTION 4 – SHOPIFY

Our online store is hosted by Shopify, which provides the e-commerce platform that enables us to offer products and services to you.

Your information may be stored and processed through Shopify’s systems, databases, applications, and service providers.

When you complete a payment through Shopify or an integrated payment provider, payment information is processed in accordance with the security requirements applicable to that payment provider.

Payment providers generally comply with the Payment Card Industry Data Security Standard, also known as PCI DSS.

Shopify may also independently collect and process information about your use of the Site in accordance with Shopify’s own privacy practices.

SECTION 5 – HOW WE DISCLOSE INFORMATION

We may disclose personal information to third parties where reasonably necessary to operate our business and provide our services.

These parties may include:

Manufacturing and Fulfillment Partners

We may provide relevant order information to manufacturers, printing partners, suppliers, and fulfillment providers.

This information may include:

• Customer name;

• Shipping address;

• Product information;

• Size and color;

• Customization instructions;

• Images, text, or artwork submitted for personalized products.

These partners receive information only as reasonably necessary to produce and fulfill your order.

Shipping Providers

We may disclose your name, shipping address, telephone number, email address, and order details to shipping carriers, logistics companies, and customs service providers.

Payment Providers

We disclose transaction and payment information to payment gateways, banks, digital wallet providers, and fraud-prevention services.

Technology and Service Providers

We may work with service providers that assist with:

• Website hosting;

• Data storage;

• Website analytics;

• Customer support;

• Email and SMS communications;

• Advertising;

• Marketing automation;

• Order tracking;

• Security and fraud prevention;

• Accounting and professional services.

These providers may process personal information on our behalf to perform their contracted services.

Advertising and Analytics Partners

We may disclose certain device identifiers, browsing activity, purchase activity, and advertising interaction information to advertising, analytics, and social media partners.

Depending on applicable privacy laws, some advertising activities may be considered a “sale” or “sharing” of personal information, even where no money is exchanged.

Legal Authorities

We may disclose personal information when required to:

• Comply with applicable law;

• Respond to a subpoena, court order, or government request;

• Investigate fraud or unlawful activity;

• Protect our legal rights;

• Protect the safety of customers or the public.

Business Transfers

If OAKICON is involved in a merger, acquisition, financing, restructuring, bankruptcy, or sale of business assets, personal information may be transferred as part of that transaction.

SECTION 6 – THIRD-PARTY SERVICES AND LINKS

Third-party providers generally collect, use, and disclose information only to the extent necessary to perform services for us.

However, certain providers, including payment gateways, advertising platforms, and social media services, may process information under their own privacy policies.

When you leave the Site or are redirected to a third-party website, payment provider, or application, your activity may no longer be governed by this Privacy Policy.

We are not responsible for the privacy, security, or content practices of third-party websites and services.

We recommend reviewing the privacy policies of any third-party service you use.

SECTION 7 – COOKIES AND SIMILAR TECHNOLOGIES

We use cookies, pixels, tags, and similar technologies to operate the Site and improve your shopping experience.

Cookies may be used to:

• Keep the Site secure;

• Maintain your shopping cart;

• Remember your preferences;

• Keep you signed in;

• Process checkout;

• Analyze website traffic;

• Understand customer behavior;

• Measure marketing performance;

• Display personalized advertisements.

Types of Cookies

Essential Cookies

These cookies are necessary for the Site to function properly, including shopping cart, checkout, account, security, and fraud-prevention features.

Functional Cookies

These cookies remember settings such as language, region, currency, recently viewed products, and customer preferences.

Analytics Cookies

These cookies help us understand how visitors find and use the Site and allow us to improve website functionality and performance.

Advertising Cookies

These cookies may be used by us and our advertising partners to measure advertising campaigns and display advertisements based on your interests.

Managing Cookies

You can control or delete cookies through:

• Your browser settings;

• Our cookie preference or consent tool, where available;

• The privacy settings of the relevant advertising platform.

Blocking certain cookies may prevent some parts of the Site from working properly.

SECTION 8 – PERSONALIZED AND CUSTOMER-SUBMITTED CONTENT

When you upload an image, design, name, message, artwork, or other content for a personalized product, we may use that content to:

• Create a product preview;

• Prepare the product for manufacturing;

• Print, produce, and fulfill the order;

• Review product quality;

• Respond to customer service requests;

• Process replacements or resolve order issues.

Submitted content may be accessed by authorized employees, contractors, manufacturers, and fulfillment providers that need the information to complete or support your order.

You retain ownership of the content you submit.

However, you grant OAKICON and our service providers a limited right to use, reproduce, resize, modify, transmit, print, and manufacture the submitted content solely as necessary to provide the requested products and services.

You are responsible for ensuring that you have the legal right and permission to submit and use any image, name, artwork, trademark, or other content included in your order.

SECTION 9 – EMAIL MARKETING

When you subscribe to our email marketing, we may send you:

• Product announcements;

• Promotional offers;

• Discount codes;

• Cart reminders;

• Seasonal promotions;

• Store news and updates.

You may unsubscribe at any time by clicking the unsubscribe link included in a marketing email.

We may continue to send non-promotional messages that are necessary to manage your orders, account, payments, shipping, or customer service requests.

SECTION 10 – TEXT MESSAGE MARKETING

When you provide your telephone number and subscribe to text message communications, you may receive:

• Order confirmations;

• Shipping and delivery notifications;

• Cart reminders;

• Product announcements;

• Promotional offers.

Consent to receive promotional text messages is not a condition of purchase.

Message frequency may vary. Message and data rates may apply.

You may unsubscribe at any time by replying STOP to a text message.

For assistance, reply HELP or contact us at support@oakicon.com.

SECTION 11 – DATA RETENTION

We retain personal information only for as long as reasonably necessary to:

• Process and support orders;

• Provide customer service;

• Maintain business, tax, and accounting records;

• Resolve disputes;

• Prevent fraud;

• Enforce our agreements;

• Comply with applicable legal obligations.

The retention period may vary depending on the type of information, the purpose for which it was collected, and legal requirements.

When personal information is no longer required, we may delete, anonymize, or securely dispose of it.

SECTION 12 – INTERNATIONAL DATA TRANSFERS

OAKICON operates an international e-commerce business and may work with service providers located in different countries.

Your personal information may therefore be processed, transferred, or stored outside the country where you live.

Privacy and data protection laws in those countries may differ from the laws in your jurisdiction.

Where required by law, we take reasonable measures to protect personal information transferred internationally.

SECTION 13 – SECURITY

We take reasonable administrative, technical, and organizational measures designed to protect personal information from:

• Unauthorized access;

• Loss;

• Misuse;

• Disclosure;

• Alteration;

• Destruction.

Payment information is processed through authorized payment providers using appropriate industry security standards.

However, no method of transmission over the Internet or electronic storage system can be guaranteed to be completely secure.

You are responsible for protecting your account password and notifying us immediately if you believe your account or information has been compromised.

SECTION 14 – YOUR PRIVACY RIGHTS

Depending on where you live, you may have the right to:

• Request access to personal information we hold about you;

• Request correction of inaccurate information;

• Request deletion of personal information;

• Receive a portable copy of certain information;

• Withdraw consent;

• Object to or restrict certain processing;

• Opt out of targeted advertising;

• Opt out of the sale or sharing of personal information;

• Appeal a decision relating to a privacy request;

• Submit a complaint to an appropriate privacy authority.

These rights may be subject to legal limitations and exceptions.

For example, we may need to retain certain information to complete transactions, prevent fraud, comply with tax requirements, maintain business records, or exercise legal rights.

SECTION 15 – HOW TO SUBMIT A PRIVACY REQUEST

To exercise an applicable privacy right, contact us at:

Email: support@oakicon.com

Please include:

• Your full name;

• The email address associated with your account or order;

• Your order number, where applicable;

• Your state or country of residence;

• A description of your request.

We may request additional information to verify your identity before completing a request.

An authorized representative may submit a request on your behalf where permitted by law. We may require proof that the representative is authorized to act for you.

SECTION 16 – UNITED STATES PRIVACY RIGHTS

Residents of certain U.S. states may have additional privacy rights concerning:

• Access to personal information;

• Correction of personal information;

• Deletion of personal information;

• Data portability;

• Targeted advertising;

• The sale or sharing of personal information;

• Certain forms of profiling.

We do not sell personal information in exchange for money.

However, the use of certain advertising cookies and disclosure of browsing information to advertising partners may be considered “selling” or “sharing” under certain U.S. state privacy laws.

Where applicable, you may opt out through our cookie settings, privacy preference tools, or by contacting us.

We will not unlawfully discriminate against you for exercising an applicable privacy right.

SECTION 17 – EUROPEAN AND UNITED KINGDOM PRIVACY RIGHTS

If you reside in the European Economic Area or United Kingdom, we may process your personal information based on:

• Performance of a contract;

• Your consent;

• Our legitimate business interests;

• Compliance with a legal obligation.

You may have the right to:

• Access your information;

• Correct inaccurate information;

• Request deletion;

• Restrict processing;

• Object to processing;

• Receive data portability;

• Withdraw consent;

• File a complaint with your local data protection authority.

Withdrawing consent does not affect processing completed before consent was withdrawn.

SECTION 18 – CHILDREN’S PRIVACY

The Site is not intended for children under the age of 13.

We do not knowingly collect personal information directly from children under 13.

A parent or legal guardian purchasing a product for a child should only submit information, photographs, names, or other content when they have the legal authority and appropriate permission to do so.

If you believe that a child has provided personal information without appropriate authorization, please contact us so that we can review and delete the information where required.

SECTION 19 – AGE OF CONSENT

By using the Site, you represent that you are at least the age of majority in your state, province, or country of residence.

Alternatively, you represent that you are the age of majority and have given consent for your minor dependents to use the Site under your supervision.

SECTION 20 – CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy periodically to reflect:

• Changes to our business practices;

• Changes to our products and services;

• Changes to technology or service providers;

• Legal or regulatory requirements;

• Security and operational developments.

Any updated Privacy Policy will be posted on this page with a revised “Last updated” date.

Material changes may be communicated through the Site or by another appropriate method where required by law.

SECTION 21 – CONTACT INFORMATION

For questions, concerns, or requests relating to this Privacy Policy or the handling of your personal information, please contact:

OAKICON
Privacy Compliance Officer

Email: support@oakicon.com

Address:
1500 N Grant St, Ste R
Denver, CO 80203
United States